Carpet & Oven Shiners Terms and Conditions

The customer shall be deemed to be the person whose details are completed on the online quote / contact form transmitted from this website.

DIY cleaning attempt
If you have attempted to do DIY and failed, please wash all those strong chemicals before we start cleaning. Failing to do so, we may refuse to clean or charge extra (please read under TC in our website). In case if we refuse to clean the oven, we will charge the minimum charge (please read TC in our website).

EXCESS CHARGES
For single and double ovens we spend maximum of 3 hours. For 90cm ovens 4 hours and range cookers 5 hours. Any time spent more than above hours, we charge EXTRA £35 per hour. But most of the time we finish our work even before the average time.

UNATTENDED CUSTOMERS
As the nature of our business someone should be available at the property before, while, and after the job. In cleaning, there may be some things which we cannot clean 100% due to various reasons. Customer needs to check all cleaning done before we leave the property. We do not accept any complaints after we left the property.

PARKING
Oven cleaning service is done indoors and in the van too. Since the back doors of the van are kept open while cooking process is completed, we need a safer level parking place. 1-2 hours restricted parking areas are not suitable for us. We do not pay for parking. Free parking from 3 hours to 5 hours is very essential. If parking facilities for our van cannot be provided, we are sorry that we cannot offer our service.
• If off street parking is "pay and display" the customer need to payoff parking.
• If "pay and display" off street parking is limited to 2 hours please discuss with our order desk to start your job one our early than the time started or get the last time slot, which is 4pm.
• As we are using a van mounted dip tank, awe also need a level surface for the job.

WEEKEND PREMIUM
We do carry out jobs in weekends at an EXTRA premium price. Still sometimes we are generous.

COVERAGE
We are based in Godstone, but we have operations in all CR (Croydon),SM (Sutton), all RH (Redhill), and some of TN (Tunbridge Wells) and some of KT (Kingston and Epsom) areas. Please call us, we will sort it out.

OVEN CLEANING
OvenCleaning includes the fan, fan cover, door and all glass layers, oven roof, and self-cleaning panels by using mostly BIO degradable cleaning agents.
* We recommend annual cleaning as it is a service for the oven.
Appointments are made assuming the time to arrive for the job. Our time slots are normally 8-8.30am, 11-12 noon, 3-4pm. Please give us a leverage of 20 minutes +/-. If we are running late we keep you informed. So please respond to your phone calls from us.
* Charges are calculated according to the size of the oven and time. Single ovens maximum of 2 hours, double ovens 3 hours, 90cm ovens 3 hours, range and AGA 5 hours. If we spend more than said time for one oven, there will be extra charges.
• Since we do not clean elements and thermostats, we do not undertake any responsibility if they are not functioning after cleaning.

Knobs and markings on the panel may come off while cleaning. Therefore, it is the customer's responsibility whether the cleaner should carry out cleaning of the panel or not.

We do not clean door rubber seals. But we try our best to keep it tidy.

SEMI DEEP CLEANING (CHEAPER VERSION)
Semi deep cleaning will be done only in Godstone, Whyteleafe, Caterham, Warlingham, Kenley and Purley only.
Smeg, Leisure, Flavel, Lamona & Beko
We are sorry to inform that the above ovens are very hard to clean 100%. We will clean what we can clean only. In some occasions we may charge extra.

CARPET CLEANING & SOFA CLEANING
Carpet cleaning & sofa cleaning is done with a professional steam cleaning machine which sucks out all soil and dirt in your carpet & sofa, and turn them into "like new". Drying will be within approximately in two to three hours. If the carpet and the sofa are very old, we may not be able to bring it back into new due to wear and tear. Odour removing, special spot removing and fleas treatments are to be informed by the customer at the time of placing the order. Strictly unattended (customer) carpets will not be cleaned.

BBQ CLEANING
Unlike ovens, BBQs are not cleanable 100% and turn them into near showroom condition.

CANCELLATION & RESCHEDULING
Cancellations and re-scheduling are FREE only before 48 hours (two days). Short notices to cancel or re-schedule will incur a FEE of either the full value of the quote or our minimum charge of £60. Oven Shiners will endeavour to provide you with professional oven cleaning on the time and date you have requested. We will inform you by telephone or email if we are unable to attend on the date/time you have requested and will endeavour to re-arrange the booking at a mutually convenient time/date. If we are unable to agree on a mutually convenient time/date we will not charge you.
No cancellations will be accepted in November or December and all bookings must be paid for in full.
• Cancellation will only be accepted in writing or by email.

WAITING TIME
If Oven Shiners arrive at your property, at the agreed time/date of your booked cleaning and are unable to gain access, we will wait for a maximum of 15 minutes. We will attempt to contact you on the telephone numbers provided but If we are still unable to gain access to the property we reserve the right to charge 100% of the agreed cost.
If you have a complaint that cannot be sorted out by phone please email Oven Shiners at harry@croydonovencleaning.co.uk


PAYMENTS
All customers make sure that they make their payment by a cheque or cash soon after completion of the job. Bank transfers has to be done and confirmation to be shown to the technician just before he/she leaves the property.

COMPLAINTS
Any complaints after cleaning should be notified immediately after completion of the job.

EMAILS AND TEXTS
We reply to emails and texts only once. Thereafter customer needs to call us.

GOOSE FAT

If goose fat is been used in the oven, please let us know at the time of placing the order. Cleaning goose fat will take extra time, and therefore we charge £10 extra.


RIBBED OVENS

In some ovens, instead of pull out runners for shelves, there are built in grooves. Cleaning within grooves are very hard and time consuming. We call this type of ovens as "ribbed ovens". We also charge £10 extra to clean such ovens.


General Terms

Oven Shiners use any information submitted by you to provide you with further information about the products / services offered or to assist you in answering any questions or queries you may have submitted. This includes using your details to send you information about our services and any special offers available. Alternatively, where the consumer has previously used Oven Shiners service, we may text or email you in the future - if you do not want to receive communication please let us know. This is by no means an entire list of your user rights in regard to receiving marketing material. Your details are not passed on to any third parties.

Oven Shiners retains all intellectual property rights to the material that appears on this web site, including graphical images and text. Material on the web site can only be printed or downloaded for personal use. You may not create a website in any form, from text or images on the site, without prior written permission from Oven Shiners. No part of the site may be reproduced, transmitted or stored in an electronic or non electronic format without the prior written permission of Oven Shiners.

Whilst we make every effort to ensure the information on this site is kept accurate and up to date, we do not warrant that general information and / or information regarding products and services is either complete or accurate. Additional products and / or services may be available. In addition products and services published on this site may be available at lower or higher rates than we have illustrated. Errors and omissions excluded.

Any personal data relating to you will only be used by us in accordance with current data protection legislation. We may also make use of such data for administration purposes and future enhancing of the website to meet your needs as well as our marketing, advertising and promotional purposes. We will not pass your personal information to any other companies without your consent.

We will gather a certain amount of anonymous information about users which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer. For example we will track how many users visit a certain page, and for how long, so they can measure whether the site is effective. Generally this information is collected through "traffic data" and may entail the use of "Cookies" "IP addresses" or other numeric codes used to identify a computer.